Last Updated: August 9, 2026

Welcome to Peony Glow. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order with us.

By using the Peony Glow website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Phone number

• Email address

• Billing and delivery address

• Order and purchase information

• Payment-related information

• Information you provide when contacting our customer support

• Website usage information, such as pages visited and interactions with our website

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and communicate with you about your purchases

• Provide customer support

• Process payments and refunds

• Improve our products, services, and website

• Prevent fraudulent or unauthorized transactions

• Send promotional offers, updates, or marketing communications where permitted

• Respond to your questions, requests, or feedback

If you do not wish to receive promotional communications from us, you may contact us or use the unsubscribe option where available.

3. Payment Information

Payments may be processed through third-party payment providers. Peony Glow does not intentionally store your complete payment card information on our website.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items in your shopping cart

• Keep you signed in when applicable

• Understand how visitors use our website

• Improve website performance and functionality

• Provide a better shopping experience

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services. These may include:

• Payment service providers

• Delivery and courier partners

• Website hosting and technology providers

• Customer support or service providers

• Analytics or marketing service providers, where applicable

• Government authorities or legal bodies when required by law

We only share information that is reasonably necessary for the relevant service or legal requirement.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Complete your orders

• Provide customer support

• Maintain appropriate business and transaction records

• Comply with applicable legal or regulatory requirements

• Resolve disputes and enforce our agreements

When information is no longer required, we may securely delete or anonymize it.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Ask questions about how your information is used

To make a privacy-related request, please contact us using the information provided below.

9. Children’s Privacy

Peony Glow does not knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Peony Glow is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Peony Glow
Email: peonyglow.official@gmail.com
Phone: +880 1636412282
Address: Mirpur 2 ,Dhaka,Bangladesh.

We will make reasonable efforts to respond to privacy-related requests in a timely manner.