Last Updated: August 9, 2026

At Peony Glow, we want every customer to receive their order safely and with confidence. We carefully pack and dispatch our products through trusted delivery partners.

1. Delivery Coverage

Peony Glow delivers products all over Bangladesh, including Dhaka and locations outside Dhaka.

We use Steadfast Courier as our delivery partner to deliver orders to our customers.

2. Delivery Charges

Our standard delivery charges are:

• Inside Dhaka: 70 Taka

• Outside Dhaka: 120 Taka

3. Estimated Delivery Time

Estimated delivery time may vary depending on your location, courier operations, weather, public holidays, and other circumstances.

• Inside Dhaka: 2–3 working days

• Outside Dhaka: 3–5 working days

These are estimated delivery times and may occasionally vary.

4. Check Your Order Before Accepting

We strongly recommend that customers check their package carefully in front of the delivery person before accepting the order.

Please check:

• Whether the package is properly sealed

• Whether the product is the product you ordered

• Whether the product appears genuine and matches the order

• Whether there is any visible damage or unusual issue with the package

Although we take every possible step to ensure that our customers receive 100% genuine products, we understand that customers may want to verify their purchase before accepting the delivery.

Refund Assurance

If, after checking the product in front of the delivery person, you have a genuine concern that the product may not be authentic or that there is a significant issue with the order, please do not accept the delivery and contact Peony Glow immediately.

Subject to our verification and applicable Return & Refund Policy, eligible customers may receive a refund.

Please note: A refund is not applicable simply because a customer changes their mind after accepting the product. Refund eligibility will depend on the nature of the issue and our Return & Refund Policy.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including their name, phone number, address, area, and any useful landmark.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

6. Failed Delivery

If the customer cannot be reached, provides an incorrect address or phone number, or is unavailable to receive the order, the courier may make another delivery attempt or return the package according to their applicable procedures.

Additional delivery charges may apply for re-delivery where applicable.

7. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:

• Traffic or transportation issues

• Severe weather

• Public holidays

• Courier-related delays

• Incorrect delivery information

• Unexpected operational issues

We appreciate your patience and understanding in such situations.