Last Updated: August 9, 2026

At Peony Glow, customer satisfaction and trust are our top priorities. We carefully check and pack our products before dispatch to ensure that you receive your order safely and correctly.

1. Check Your Order Before Accepting

We strongly recommend that you check your complete order carefully in front of the delivery person before accepting the parcel.

Please check:

• The product name and quantity
• Product packaging and seal
• Any visible damage, leakage, or breakage
• Whether the product appears genuine and matches your order

We take every possible step to ensure that our products are genuine, and the possibility of receiving a fake product from Peony Glow is extremely low. However, we want our customers to feel completely confident when receiving their orders.

2. Refund for Authenticity Concerns

If, after checking the product in front of the delivery person, you genuinely believe that the product may be fake or there is a serious issue with the product, please do not accept the parcel.

You can immediately contact Peony Glow and report the issue.

After reviewing and verifying the concern, eligible customers may receive a refund according to our refund process.

Important

Once you have accepted the parcel, please contact us as soon as possible if you discover a genuine problem with the product.

For verification, we may request:

• Order number
• Photos/videos of the product
• Photos of the packaging
• Details of the issue
• Other information necessary to review the claim

3. Delivery Partner

Peony Glow delivers orders through Steadfast Courier.

Customers are encouraged to inspect the parcel carefully in front of the Steadfast delivery person before accepting the delivery.

If you have a genuine concern regarding the authenticity, condition, or correctness of your order, please raise the issue before accepting the parcel whenever possible.

4. Damaged, Wrong or Missing Products

If you receive a product that is:

• Damaged
• Broken
• Leaking
• Different from the product you ordered
• Missing from your order

please contact Peony Glow immediately.

We will review the issue and, where applicable, arrange a replacement or refund.

5. Opened or Used Products

For hygiene and safety reasons, opened or used skincare, cosmetics, personal care, and beauty products are generally not eligible for return or refund unless the product is confirmed to be defective, damaged, incorrect, or otherwise covered by this policy.

6. Change of Mind

We generally do not accept returns or refunds simply because a customer has changed their mind after accepting the order.

Please carefully check the product details, quantity, size, shade, and other information before placing your order.

7. Refund Process

Once a refund request has been reviewed and approved, Peony Glow will process the refund through an appropriate payment method.

The time required to receive the refund may vary depending on the payment method or financial institution.

8. Delivery Charges

Delivery charges are generally non-refundable.

However, if the issue is caused by Peony Glow, such as receiving the wrong product or a verified damaged/defective product, the delivery charge may be considered for refund depending on the circumstances.

9. How to Request a Refund

To request a refund, please contact Peony Glow and provide:

Order Number:
Customer Name:
Phone Number:
Reason for Refund:
Photos/Videos (if applicable):

Our team will review your request and guide you through the refund process.

10. Refund Eligibility

All refund requests are subject to verification.

Peony Glow reserves the right to review each case individually and approve or reject a refund request based on the nature of the issue and the conditions of this policy.